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Customer Service Manager

  • Location

    Poole, Dorset

  • Sector:

    Manufacturing

  • Job type:

    Permanent

  • Salary:

    benefits

  • Contact:

    Louise Taylor

  • Contact email:

    louise.taylor@morson.com

  • Job ref:

    232390LTC_1526058720

  • Published:

    3 months ago

  • Expiry date:

    2018-05-18

  • Client:

    #

Customer Service Managers

Morson International are currently looking to recruit a Customer Service Manager, within this you will take ownership for the effective and profitable management of a busy Service Department ensuring key KPIs including customer satisfaction, utilisation and warranty are met at all times, as well as a strong focus on team leadership and ensuring that the organisations services to a wide variety of external customers exceed our clients expectations.

Within this role we are looking for people with the following experience:

  • Safety is our number one priority - a proven track record of taking the lead on driving a safety culture through proactive leadership is essential
  • We are looking for a leader who will go the extra mile for both the customer and the team
  • Excellent customer relation skills built from previous experience in a demanding customer-facing role; Management or previous supervisory experience is essential.
  • Excellent communication skills with the ability to deal efficiently and diplomatically with customers during busy periods
  • Ideally an operational or technical background preferably within the Heavy Mobile Equipment or quarry & mining sectors however industry experience isn't essential.
  • Good sense of initiative with an innovative multitasking approach
  • Excellent problem-solving skills
  • Administratively highly organised, with a proactive approach to developing and maintaining systems and processes to further enhance departmental efficiency and profitability

In return a competitive salary and benefits package is on offer.