Customer Service Assistants *4 (293926)

  • Location

    Edinburgh, Scotland

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £8.92 per hour

  • Contact:

    John Leonard

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    4/5 months

  • Expiry date:


  • Start date:


  • Client:


Customer Service Assistant / Care Assistant

We are looking for 4 * Customer Service Assistant / Care Assistant to work at Edinburgh Waverley Train Station.

This is for an immediate start on a temporary contract basis, likely to be up until a minimum 31/3/19.

Candidates must reside locally to the station as will be working on a shift pattern basis, which could start between the hours of 6am - 11pm, therefore must be able to work shifts, which will be 12 hrs at weekend's and 8 hrs shift during the week. The role will focus on assisting customers with disabilities around the station, also on and off trains.

The ideal candidates will have experience caring for those with disabilities, whether this is in a care home or for a family member etc. Required to provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.

Also, to undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.

Essential: Command of English language, both written and oral. Experience of working in a customer facing environment. Confidence to deal with different types of situations assertively. Experience of working effectively as part of a team.