Customer Service Assistant

  • Location

    North Lanarkshire, Scotland

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Elizabeth McCabe

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


  • Client:


Customer Service Assistant

Description / Responsibilities of Position:

The Order-book Management Administrator is mainly responsible to manage the ECC EMEA Order book across all Sales Organizations and channels.

The key responsibilities include:

* To own a dedicated part of the ECC EMEA order book either on country/customer or item level.
* To regularly review the open order book under its responsibility and trigger appropriate actions as required.
* To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres.
* To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules.
* To allocate stock to strategic customers in case of product shortages.
* To reserve stock on time to export orders to maximize revenue.
* To manage and trigger emergency shipments and obtain Management approval upfront.
* To liaise with internal departments and resolve any customer requests and inquires in a timely manner.
* To support other Customer Care roles if required/requested.
* To support projects and process improvements to increase customer satisfaction and productivity

Key Metrics:
* Customer satisfaction ratings
* Customer OTTR/OTFP

* Experience with SAP R3
* Microsoft Office knowledge
* Interpersonal skills
* Communication skills both verbal and written
* Listening skills
* Customer focused
* Stress tolerance
* Attention to detail and accuracy
* Team minded
* Self motivated