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Customer Service Assistant

  • Location

    Birmingham, West Midlands

  • Sector:

    Rail Jobs and Transportation

  • Job type:

    Contract

  • Salary:

    Up to £7.83 per hour

  • Contact:

    Rail Technical Team

  • Contact email:

    mrt@morson.com

  • Job ref:

    151100CST_1538493344

  • Published:

    2 months ago

  • Expiry date:

    2018-10-09

  • Start date:

    ASAP

  • Client:

    #

Job Title: Customer Service Assistant
Location: Birmingham New Street Station
Duration: ASAP - 31.12.2018
Rate: Minimum wage rates apply of £7.83 an hour.

Providing a customer service presence around the station as required, responsibilities:
Helping people off and on trains
Helping with mobility access
Providing information to passengers on Trains, delays, disruptions etc.
Supporting the security team with any incidents

Shift work on 5-person Roster: earliest start 6, latest 11.
7-8-hour shifts weekdays, 12 hours' weekends.
35-hour weeks
Customer service skills
Confident
Good communications
Proactive
Happy to approach customers
Good listening skills
Reliable
Flexible