£7.70 - £8.21 per hour
8 months ago
We are currently recruiting for Customer Service Agents within our clients Norwich based Contact Centre.
If you believe in delivering outstanding Customer Service and enjoy working with others to enhance an already positive atmosphere, then come and join our Team.
We are seeking people with a positive outlook, who can adapt to change whilst maintaining honesty and integrity.
You will be working on behalf of some of the UKs Leading Mobile network providers.
You will need to be able to:
* Assist customers with various enquires and questions, trouble shoot technical problems using a bespoke system
* Provide excellent customer service whilst complying with regulatory guidelines
* Support customers with a range of updates, requests and product support.
* Complete tasks within agreed time frames, working through processes and operating a number of systems
You must be able to demonstrate:
* The ability to deliver outstanding customer service through clear verbal and written communication
* Confidence in Microsoft systems - word and excel
* A high level of accuracy and attention to detail
We are open 7 days a week, working 5 out of 7 days on an 8-hour shift between the hours of 8 am to 8 pm. Weekend hours are 9-pm.
We are offering Full Time and Part Time Hours. Please contact us for further information.