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Customer Service Advisor

  • Location

    Manchester, Greater Manchester

  • Sector:

    Professional Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Bronya Leavesley

  • Contact email:

    Bronya.Leavesley@morson.com

  • Job ref:

    175340BLE_1584698910

  • Published:

    21 days ago

  • Expiry date:

    2020-03-27

  • Start date:

    ASAP

  • Client:

    #

My client is a global telecommunications provider, they are looking to hire top level Customer Service Advisors to join their team based in Stockport. You will work as a trusted advisor to your assigned customer base and will help them with issues with payments, general enquiries, billing enquiries and complaints.

This is a fantastic opportunity for someone who is looking for long term career opportunities within a multinational organisation.

What you will be responsible for.

  • Leveraging a number of shared support services to mange an assigned customer base to ensure customer satisfaction. You will liaise with several internal teams, colleagues and stakeholders to assist with a hassle-free process for the customers to ensure a timely resolution of enquiries.
  • Escalating where delays are being experienced in resolving customer issues which could result in late payment of invoices/impact customer experience
  • Plan and deliver customer calls to ensure they are effective and that they cover all appropriate debts/ enquiries and that a promise of full or part payment is received.
  • Working in a consultative manner with customers to encourage preferred payment methods , educating customers to improve payment patterns, and minimise overdue debt without compromise to customer satisfaction.
  • Protecting and developing customer loyalty through the provision of an excellent Billing service to our customers.

What you will need to succeed?

  • Previous Experience in Customer Service either from a collections, billings or complaints role.
  • Any experience of financial services or banking would be highly beneficial.
  • Previous experience in a collections role, with the proven ability to reduce debt against an assigned customer base.
  • Strong IT competency.
  • Strong communication, rapport building, written and verbal competency, negotiation, problem solving, and organisational skills are all key for this position.
  • You will have the ability to manage conflict well, be a confident decision maker and be able to follow all policies and procedures whilst following regulations when dealing with sensitive information.
  • You must be a hard worker, driven and be able to work within a team and motivate yourself to hit and exceed all set targets.

What You'll Get In Return

You will receive a salary up to £22,900, 10% bonus on all collections, free wifi and long term career opportunities. For immediate consideration please hit apply below.