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Customer Service Adviser

  • Location

    Trafford Park, Greater Manchester

  • Sector:

    Professional Services, Administration

  • Job type:

    Permanent

  • Salary:

    £16000.00 - £17000.00 per annum

  • Contact:

    Joyin Adetola

  • Contact email:

    Joyin.Adetola@morson.com

  • Job ref:

    163809JOY_1561123454

  • Published:

    2 months ago

  • Expiry date:

    2019-06-28

  • Start date:

    08/07/2019

  • Client:

    #

Do you like solving problems?

This role requires you to investigate issues and find resolution appropriate for the customer and the business. The role demands excellent communication and customer service skills as engagement with a wide variety of customers is required in writing, on the telephone and face to face. Whilst training will be provided, my client is looking for someone who has a natural aptitude for this type of work and the proven ability to manage a caseload.

Key Responsibilities:

  • Handle a variety of Supporter/Customer complaints enquiries received, mainly by letter or email, in a professional and efficient manner
  • Achieve all agreed service levels and productivity targets on a daily basis
  • Act as a point of contact for Customers/Supporters as required
  • Respond to Customer/Supporter complaints via emails/letters in line with the company's Charter and standards - using the Complaint system
  • Take ownership to resolve all complaints and enquiries through to conclusion
  • Monitor and respond to Customers via the enquiries mailbox
  • Receive and make telephone calls to Customers as required
  • Liaise with other departments to investigate Customer complaints further and propose improvements to any operational processes to the Customer Services Manager

The successful candidate will have:

  • Experience working within a Customer facing role
  • Excellent communication skills, both written and verbal
  • Experience working with targets and service level agreements, preferably within a customer services background
  • A high level of computer literacy, in particular familiarity with Microsoft office or similar packages
  • Sound personal qualities such as the ability to work in a team environment, self-motivation, enthusiasm and ability to work under pressure
  • Good organisational skills, with the ability to multi-task a number of concurrent priorities and adapt accordingly
  • A practical approach to problem solving, whilst being able to maintain a Customer focus