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Customer Service Adviser

  • Location

    Preston, Lancashire

  • Sector:

    Aerospace and Defence

  • Job type:

    Contract

  • Salary:

    Up to £10.45 per hour

  • Contact:

    Catherine Robinson

  • Contact email:

    Catherine.Robinson@morson.com

  • Job ref:

    157774CRN_1555424426

  • Published:

    3 months ago

  • Duration:

    6 months

  • Expiry date:

    2019-04-23

  • Start date:

    ASAP

  • Client:

    #

Title: Customer Service Adviser
Location: Preston
Duration: 6 month contract
Rate: £10.45 PAYE per hour
Hours: 37 per week

We are looking to recruit a Customer Service Advisor to work in a Resourcing Operations Team for a busy manufacturing client based in Preston. The role will involve working with the Contingent Labour Recruitment process.

The successful applicant will have previous administration /customer service experience along with a good telephone manner. It is important that candidates are able to work as part of a fast-paced team and have the ability to multi-task and work with multiple client processes and procedures. Excellent verbal and written communication skills are essential to this role, along with being proficient in the use of MS Office packages, particularly Excel and Outlook

The role will involve;
-Working with hiring managers to manage their Temporary staff workflow.
-Answering phone and email queries at the first point of contact for customer and suppliers regarding the end to end Contingent Labour Recruitment Process
-Checking vacancies and releasing them to the Preferred Supplier List
-Progressing candidates through a resourcing system (ERS)
-Facilitate Interview Arrangements.
-Chasing hiring managers for feedback on rejected candidates.
-Work closely with other teams to resolve vacancy queries.
-Chasing for contract extensions
-Working to SLAs
-Accurately updating Excel spread sheets and producing daily/weekly reports
-Liaising with stakeholders and members of the Category Team.
-Providing system guidance to customers and suppliers.
-Implementing Process Improvements
-Using ERS (Enhanced Resourcing System)
Experience of adding filters to Excel spread sheets is required.

The working hours of this team are Mon - Thurs 8.00am - 5.00pm and Friday 8.00am - 12.30pm

Morson International is acting as an employment business in relation to this vacancy.