17 days ago
Our client a leading Energy Company are currently recruiting for a Customer Service Administrator on a contract basis based in Liverpool.
*Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.
*Operation and maintenance of various IT systems including: System Data Provision System Unmetered Supplies database capacity records Data Transfer Network processes SAP / SIGOR and Connection Registration and Management (CRAM).
*Support delivery of customer and regulatory commitments.
*Investigate and prepare responses to customer inquiries and complaints and follow the customer escalated complaints processes as required.
*Provide general clerical support to Network
*Comply with the appropriate safety equipment and PPE as required to carry out duties.
*Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.
*Administer and process all paperwork during the Project Life cycle.
*Administer the impact of change of regulatory issues on the business.
*Provide financial awareness on activities performed.
*Provide management reporting for key business activities
Skills, Knowledge & Experience:
*Working knowledge of Regulatory Reporting Requirements
*Working knowledge of Guaranteed Standard, Voluntary Standard, License and Ofgem requirements
*Excellent telephony skills
*Developed customer service skills
*Knowledge of Network Connections policies, procedures and working practices.
*Awareness of regulatory issues impacting on the Business.
*Able to make balanced decisions, taking into account all possible information available, able to consult with others when applicable and anticipate/recognise possible outcomes.
*Knowledge of data management systems and IT tools