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Customer Service Administrator

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  • Location

    Wirral, Merseyside

  • Sector:

    Administration

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    179831MOS_1600271974

  • Published:

    9 days ago

  • Duration:

    4 MONTHS

  • Expiry date:

    2020-09-23

  • Start date:

    ASAP

  • Client:

    #

Our client a leading Energy Company are currently recruiting for Customer Service Administrator on a contract basis based in Prenton, Birkenhead.

The ideal candidate will have excellent Customer Service skills and also must have SAP experience.

Job Purpose:

*To raise in a timely manner the appropriate Purchase Order in SAP for payment of services provided to Customer Service and also to SPD Districts for fault related works.
*To raise in a timely manner the appropriate Road Opening Notice (RON) to facilitate emergency work on the highways in accordance with the New Roads and Street Works Act.
*To raise the appropriate supporting information, including Plant Maintenance Order and Work Instruction, to support work done by our cable contract partners, and to facilitate appropriate

Accountabilities:

*To raise in a timely manner the appropriate Purchase Order in SAP for both Framework and non-Framework Contractors to facilitate payment for fault related works requested by SPD Districts.
*To raise the required SAP Purchase Orders to allow for payment of Agency staff within Customer Service.
*To raise the required SAP Purchase Orders to allow for payment of services provided to Customer Service by external parties.
*To provide administration support across Customer Service as required/directed by Team Leader.
*To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
*To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices, e.g. within 2 hours of us starting to excavate on a fault
*Liaison with Street works team and raising, control and processing of appropriate paperwork to ensure compliance with appropriate legislation.
*To provide administration support across Customer Service as required/directed

Skills, knowledge and experience:

*Knowledge of excavation and lay contract terms.
SAP experience/knowledge
*Working knowledge of health, safety and environmental legislation.
*Developed customer service skills
*Good interpersonal skills
*Developed influencing skills
*Excellent telephony skills
*Excellent time management skills.
*Developed negotiation and communication skills.
*Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
*Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
*Knowledge of relevant IT support systems and processes.
*Contribute to the development of the safety and customer service culture across the organisation.
*Planning and organising to identify work priorities and ensure all tasks are completed in a timely manner.
*Ability to make balanced decisions, taking into account all possible information available.