5 months ago
Our client a leading Renewable Energy Company are looking for a Customer Service Administrator on a contract basis for 6 months based in Glasgow City Centre.
*Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.
*Operation and maintenance of various IT systems including: System Data Provision System Unmetered Supplies database capacity records Data Transfer Network processes SAP / SIGOR and Connection Registration and Management (CRAM).
*Support delivery of customer and regulatory commitments.
*Investigate and prepare responses to customer inquiries and complaints and follow the customer escalated complaints processes as required.
*Provide general clerical support to Network Connections.
*Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.
*Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.
*Comply with the appropriate safety equipment and PPE as required to carry out duties.
*Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.
*Administer and process all paperwork during the Project Life cycle.
*Administer the impact of change of regulatory issues on the business.
*Provide financial awareness on activities performed.
*Provide management reporting for key business activities
Skills, Knowledge & Experience:
*Working knowledge of network and business data management and management reporting systems.
*Working knowledge of Regulatory Reporting Requirements
*Working knowledge of Guaranteed Standard, Voluntary Standard, License and Ofgem requirements
*Excellent telephony skills
*Developed customer service skills
*Knowledge of Network Connections policies, procedures and working practices.
*Awareness of regulatory issues impacting on the Business
*Awareness of inter-business relationships
*The post holder will have a requirement to respond to a number of different challenges in this role. The accountabilities are varied and a degree of knowledge is required in each area to ensure effectiveness.
*The ability to think creatively and assist development of solutions to complex business problems.
*Able to make balanced decisions, taking into account all possible information available, able to consult with others when applicable and anticipate/recognise possible outcomes.
*Although confident to make own decisions, will refer to immediate supervisor or peers for either ratification of own view, or assistance in decision making when necessary.
*Knowledge of data management systems and IT tools