Customer Service Administrator

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  • Location

    Portsmouth, Hampshire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £9.00 per hour

  • Contact:

    Catherine Robinson

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    17 Months

  • Expiry date:


  • Start date:


  • Client:


Job Title: Customer Service Administrator

Location: Portsmouth

Duration: 18 months

Hours: 37 per week

Pay: £9.00 per hour PAYE

Our client in Portsmouth is recruiting for an experienced administrator to provide business support to one of their busy Maritime Services Department. This customer facing role is responsible for scheduling all work and service requests in a timely manner.


To schedule all work using agreed scheduling rules.

To sentence all service requests using agreed allocation rules.

Ensure all Work Orders are managed and meet the KPI requirements, to maximise the financial gains for Maritime Services.

Ensure all feedback required is received in a timely fashion.

Lead regular meetings with Service Centre and Team Leaders to discuss Case and Work Order -Issues and implement all Lessons Learnt.

Enter work order extension requests and implement work order extension dates in ERP System. .

To produce and distribute reports as directed by the O&M Management Team.

To scan and attach all documents to relevant work orders in ERP System

Be a positive role model and demonstrate responsible behaviours in accordance with the company Code of Conduct.

Carry out other tasks/projects and objectives as directed by the Senior Administrator/Service Centre Team Leader

Provide Friday afternoon cover as required

Skills and Experience

Proven Customer Service and Administration experience including telephone call handling

Problem Solving skills and techniques (DIDD - Define, Investigate, Design, Deliver).

IT proficient particularly Excel, Word.

Effective communication skills

Broad/basic knowledge of Service Level Agreements and priorities within the business.

Understand business processes to ensure governance and compliance.

Morson International are acting as an employment business in relation to this vacancy

Customer service; SLA's; Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; call handling