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Customer Service Administrator

  • Location

    Portsmouth, Hampshire

  • Sector:

    Aerospace and Defence

  • Job type:

    Contract

  • Salary:

    Up to £12.25 per hour

  • Contact:

    Catherine Robinson

  • Contact email:

    Catherine.Robinson@morson.com

  • Job ref:

    163611CRN_1560867627

  • Published:

    3 months ago

  • Duration:

    18 Months

  • Expiry date:

    2019-06-25

  • Start date:

    05/08/2019

  • Client:

    #

Job Title: Customer Service Administrator
Location: Portsmouth
Duration: 18 months
Hours: 37 per week
Pay: £12.25 per hour PAYE

Job Description

Our client in Portsmouth is recruiting for an experienced administrator for their Service Operations & Maintenance Department. This customer facing role is responsible for processing service requests including maintenance work orders, scheduling engineers and managing the relevant documentation.

Responsibilities

*To schedule all work using agreed scheduling rules.
*To sentence all service requests using agreed allocation rules.
*Ensure all Work Orders are managed and meet the KPI requirements, to maximise the financial gains for Maritime Services.
*Ensure all feedback required is received in a timely fashion.
*Lead regular meetings with Service Centre and Team Leaders to discuss Case and Work Order Issues and implement all Lessons Learnt.
*Enter work order extension requests and implement work order extension dates in ERP System. .
*To produce and distribute reports as directed by the O&M Management Team.
*To scan and attach all documents to relevant work orders in ERP System
*Be a positive role model and demonstrate responsible behaviours in accordance with the company Code of Conduct.
*Carry out other tasks/projects and objectives as directed by the Senior Administrator/Service Centre Team Leader
*Provide Friday afternoon cover as required

Skills and Experience

*Proven Customer Service and Administration experience
*Problem Solving skills and techniques (DIDD - Define, Investigate, Design, Deliver).
*IT proficient particularly Excel, Word.
*Effective communication skills
*Broad/basic knowledge of Service Level Agreements and priorities within the business.
*IFS competent
*Understand business processes to ensure governance and compliance.


Morson International are acting as an employment business in relation to this vacancy

Customer service; SLA's; Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control