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Customer Service

  • Location: Rochdale
  • Salary: £21.5k per year per annum
  • Job Type:Permanent

Posted 11 days ago

  • Sector: Administration
  • Contact: Phil Hardy
  • Contact Email:
  • Contact Phone: 0161 707 1516
  • Expiry Date: 10 November 2021
  • Job Ref: 193983PHY

The support centre in Rochdale is undergoing a period of expansion, due to the growth of the branches throughout the UK and this is a new role to join the team.

As a varied and fast-paced role, it would suit someone with previous experience of working in a call centre or IT Helpdesk Level 1.

The role involves a number of different areas of support for Franchise Owners.

These include:1) Helping to resolve technical queries about the In house developed CRM system and client portal.2) Working proactively to support franchisees on systems upskilling and potential improvements.3) Managing the relationship with HQ and the franchisees.

Full training can be provided for the right candidate on the Shipping and Logistics industry - but previous experience of this would be advantageous.

It would also be helpful if you have:
Previous experience of helpdesk support in a customer-facing environment.

A flair for problem solving and troubleshooting
Have great attention to detail
Excellent interpersonal and communication skills
Ability to remain calm when faced with difficult situations
Self-motivated and willing to take the initiative
Experience of MS Windows applications.

This is a great opportunity to join an industry-leading company that has a UK and worldwide presence, where you will learn from the best in the industry and allow you to progress your career.