W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tb3jzb24vanbnl2jhbm5lci1kzwzhdwx0ltmuanbnil1d

Home

Customer Operations Executives

  • Location

    Bury, Greater Manchester

  • Sector:

    Morson

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Tom Wowk

  • Contact email:

    Tom.Wowk@morson.com

  • Job ref:

    149540TWK_1536088332

  • Published:

    2 months ago

  • Expiry date:

    2018-09-25

  • Client:

    #

Key Responsibilities:

  • Provide excellent customer service in day to day contact with Customers, Sales reps and Agents: dealing with daily queries and requests

  • Manage reservations and update order books accordingly maintaining a clean order book at all times.

  • works closely with DC staff to ensure efficient and on time deliveries to our customers

  • Maintain close relationships with sales teams, ensuring that communication is maintained on all aspects of deliveries and supply issues

  • Answer incoming customer calls/emails promptly and deal with all customer requests as fully as possible

  • Create and set up new customer accounts and request credit limit with accounts

  • Order entry on to system where necessary

  • Reservation of stock, chasing imports/buyer for orders to be placed if no stock to reserve against

  • Complete customer NLF's, Order confirmations, Fab forms, images etc.

  • Chase for customer PO's

  • Create and send spec sheet for processing at source to imports

  • Work with shipping to expedite containers where required,

  • Work closely with the merchandising team and rephrase orders where required due to demand.

Skills, Knowledge and Experience Required:

  • Experience in a multi-speed supply chain environment

  • Good working knowledge of Microsoft Office particularly Excel (Pivot Tables) Word and Outlook

  • Excellent organisational skills

  • Excellent written and verbal communication skills

  • Demonstrable excellent time management ability

  • Ability to work on own initiative and as part of team.

  • Analytical skills and good business acumen

  • Excellent attention to detail

The company prides itself on creating an inspiring environment for employees, generating an ethos of entrepreneurial spirit and rewarding opportunities. There are definite long term career options for the right candidate, plus a great environment to work in.

To apply, please email a copy of your most up to date CV or call Tom Wowk on 0161 707 1516 for more details.