Customer Intelligence Manager

  • Location

    London, England

  • Sector:

    IT and Digital

  • Job type:


  • Salary:


  • Contact:

    Steven Wu

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


  • Client:


Seeking an experienced business analyst with deep insights of Chinese travellers and local markets. Responsible for conducting data analysis with in-house database and external market inter leveraging company's capabilities as well as those of the company. Working closely with local business development, marketing teams and headquarters i to provide quality insights and analysis.

Key responsibilities include:
* Create and update weekly EMEA dashboard to monitor key metrics and KPI's at various dimensions: EMEA-wide, Key Markets (top 6 countries), other Markets, Key Project team performance Individual performance
* Gather, analyse and interpret data to create meaningful insights to improve performance, products and services
* Support Business Development teams conduct merchant acquisition discussions by conducting analyses leveraging in-house tools and public data
* Provide ROI and impact assessment to Marketing to design and execute marketing campaigns
* Provide ROI and impact assessment to Marketing to design and execute marketing campaigns
* Support ad-hoc BI requests for support of EMEA business lead and individual team members
* Keep up to date proactively with local teams and with head office BI team act as a bridge between BI teams in HZ and Europe for communication and updates in both directions

Job Requirements
Key requirements:
-A university degree in business management or with business analysis experience
-A minimum of five years experience in conducting business analysis. Consulting industry experience are welcomed as well
-Creative, proactive and detail-oriented and willing to work with a team
-Language: Fluent in Mandarin and English. Basic knowledge of one additional European language would be a plus (e.g. French/Italian/German)
-Location: Based at one of the 5 European offices (London/Paris/Munich/Milan/Amsterdam)

KPI and measurement:
-Quality of output reports on a constant basis to proactively communicate insights and draw implication from data
-Quality and number of support working directly with merchant to drive customer intelligence analytics
-Participation in merchant acquisition discussions along with BD
-Quality of support provided to Marketing to design and execute campaigns