Customer Demand Planner

  • Location

    Bury, Greater Manchester

  • Sector:


  • Job type:


  • Salary:

    £25000.00 - £28000.00 per annum

  • Contact:

    Tom Wowk

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Client:


Key Responsibilities:

  • Use customer analysis to drive on-shelf availability of our products

  • Take the lead in flagging any issues with availability and support customers in resolving them swiftly

  • Own day to day contact with your customer base, ensuring all stakeholders are aware of inbound issues and timelines

  • Take part in monthly meetings to align forecasts for promotional activity.

  • Drive decision making in Sambro, and the Customer, through a collaborative planning, forecasting and replenishment processes, ensuring flawless execution of all new product launches and seasonal events.

  • Track actual sales daily against forecast, investigate significant variances and amend forecast where necessary, influencing customer teams, internally and externally, to manage risks and opportunities.

  • Utilise customer systems to analyse data, review sales and stock holding.

  • Improve Forecast accuracy and Bias.

  • Maximise our relationship with the customer teams to drive joint sales.

  • Ensure good communication between various parties, from the customer right through to Supply Chain team, making and updating plans/suggestions in a timely, effective manner.

  • Ensure all Supply Chain data between the customer and the business are continually aligned to minimise errors within the order management process

Skills, Knowledge and Experience Required:

  • Graduate in a relevant discipline, e.g. Supply Chain, Business, Retail.

  • Previous Demand Planning experience, preferably in a retail setting.

  • Experience in a customer facing or relationship management role.

  • Experience in the supermarket environment would be particularly helpful.

  • Excellent IT skills and quickly analyses complex problems to find actionable, pragmatic solutions.

  • Positive, enthusiastic and willing to learn. Exhibits a "can-do" attitude and a willingness to take on significant challenges.

  • Collaborates well with others to deliver results.

  • Displays responsible and ethical behaviour towards customers and colleagues in our organisation

  • Develops creative solutions and different ways of doing things that add value.

The company prides itself on creating an inspiring environment for employees, generating an ethos of entrepreneurial spirit and rewarding opportunities. There are definite long term career options for the right candidate, plus a great environment to work in.

To apply, please email a copy of your most up to date CV or call Tom Wowk on 0161 707 1516 for more details.