Customer Delivery Manger - Leeds

  • Location

    Leeds, West Yorkshire

  • Sector:


  • Job type:


  • Salary:

    £50000.00 - £55000.00 per annum + Benefits

  • Contact:

    Matthew Owen

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Start date:


  • Client:


Morson International has entered in to a partnership with a telecommunications company to attract the best talent for projects up and down the UK. Our client is an alternative provider of wholesale fibre network infrastructure. They are experiencing rapid growth and we are now looking for a Customer Delivery Manger - Leeds

Key Responsibilities

* Lead the delivery of client projects as the main delivery interface on behalf of CityFibre into partners and clients across a range of locations.
* Develop a strong understanding of client contracts across the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
* Work with partners to establish Project Kick off ensuring the necessary support from client and internal CityFibre team members.
* Lead the planning, delivery and execution of all specific client communication throughout the delivery lifecycle. Should include plan for regular meetings/calls and reporting.
* Establish, manage and reporting of project Highlights, Risks and Issues throughout the project lifecycle both internally (within a matrix environment) to CityFibre management team and to client stakeholders.
* Develop a strong understanding of CityFibre project business case and report any risks or issues as recognised on both Capex and Revenue.
* Ensure standard business end to end processes are being followed to capture all data as required for Operational handover of each service for CityFibre to maintain the highest levels of ongoing Service Management.
* Develop strong working relationships with cross functional areas such as Sales and Marketing teams in supporting the achievement of CityFibre business goals and targets as required.

Key Relationships

* Field Services & Build Team
* Network Planning Team
* Regional Sales & Marking Team
* Finance Team

* Field Services & Build Team
* Network Planning Team
* Regional Sales & Marking Team
* Finance Team

Knowledge & Experience

* Strong delivery experience gained within a telecoms environment.
* Proven track record in delivering medium to large multi-site client projects with experience of managing capital budgets extending to multi-millions.
* Strong leadership skills and ability to set good example to others.
* Excellent presentation skills and ability to present to senior management, clients and stakeholders.
* Ability to negotiate suitable outcomes that mitigate project risk.
* Effective management of client relationships to executive level.
* Good working knowledge of Microsoft Word, Excel, PowerPoint, Project and Visio.
* Good technical understanding of telecoms WAN technology and fibre optic networks.

* Knowledge of site based construction activities e.g. utilities, civil engineering.
* Understanding of the New Roads & Streetworks Act (NRSWA) and process.
* Experience of CRM systems - Salesforce.


* Project management qualifications e.g. Prince 2 Practitioner or APM.
* Technical qualifications.

Please contact Matthew Owen at Morson International for further information