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Customer Account Manager (Semiconductor Industry)

  • Location

    Hillsboro, Oregon

  • Sector:

    Manufacturing, Scientific and Pharmaceutical

  • Job type:

    Permanent

  • Salary:

    US$100000.00 - US$118000.00 per annum

  • Contact:

    Phil Power

  • Contact email:

    Philip.Power@morson.com

  • Job ref:

    309PPO_1564616421

  • Published:

    4 months ago

  • Expiry date:

    2019-08-28

  • Start date:

    29/07/2019

  • Client:

    #

Account Manager (Semiconductor Industry)

Morson International is currently recruiting for an Account Manager to join a World leading company in the semiconductor industry. The hiring company is world renowned and offers a collaborative environment great benefits and career opportunity where teamwork and hard work are rewarded. This is a rare opportunity for an account manager to join a growing company and work alongside some of the most innovative minds in the industry.

Job Mission

Responsible to provide support, reporting, project oversight and assistance that directly promotes the business success of achieving all associated Account Management objectives in support of our customer world-wide. As part of the global account team, develop performance goals and measurables including timelines and success criteria focused to meet customer expectations.

Job Description

 Track and drive activities and programs that are defined to meet Customer expectations. Manage weekly performance review meetings.
 Document all goals and objectives as well as timelines, owners and performance to expectations.
 Provide oversight of the status of issues and associated actions entered into the Company system.
 This includes the capture (accuracy, scope, priority) and alignment of customer requests / Company commitments from the various customer meetings and touch points, status reporting both internally and for the customer, and progress to item completion with appropriate internal follow-up and escalation as necessary to meet requirements and milestones.
 Communicate between Customer and the Companies San Diego location. Expectations, escalations and help needed.
 Assist with the development of the associated objectives (customer and internal alignment of scope and milestones) and the scoring / alignment of both internal and customer report card structures (e.g. Customer key objectives, Customer Customer Intimacy).
 Track customer forecast to actual and direct customer forecast and communicate on a regular basis. Identify gaps quickly and recommend solutions.
 Collect input and feedback from all appropriate sources of information to contribute to our overall understanding of the business landscape.
 Assist with the creation of part / labor level site quotations and periodic audit of site level billing invoices against contractual / commercial terms.
 Work with the internal Customer change management resource to develop and communicate change roadmap including associated collateral for customer approval.
 Collect information from the Direct Customer (e.g. Company / Customer forecast), Company WIP report, Field Service Management (dock and install
milestones), customer (e.g. customer forecast report) to identify required changes in the existing MAF (Market Analysis Forecast) and to support the overall accuracy and timeliness of associated information including the TAM (Total Available Market) and competitive situation.
 Ability to travel up to 25% annually (Domestic / International)

Education
 Bachelor's degree in a Technical / Engineering field or Marketing.

Experience
 2 - 5 years' Business Account Management experience and Marketing

Account Interface.
 Experience in Complex / Large Scale Capital Equipment Industry required, Semiconductor industry experience preferred. I.e. Chipmaker customer requirements and drivers.
 Technical knowledge of semiconductor manufacturing specifically on Litho desired.

Personal skills
 Able to work independently and set priorities.
 Self-motivated, organized, and proactive.
 Customer communication and positioning,
 Structured problem solving (5-why, root cause and closed-loop corrective action methodology)
 Critical thinking skills, need to "think ahead" If-then-what thinking. If we do XX then what are the consequences Strong communication skills, both written and verbal.
 Excellent customer service skills, in-person or over the phone. Internal and external customers and customer interfacing.
 Strong technical knowledge of the industry and product.
Context of the position

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit walk talk hear use hands to keyboard, finger, handle, and feel stoop, kneel, crouch, twist, reach, and stretch.
The employee is occasionally required to move around the campus.
The employee may occasionally lift and/or move up to 50 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Can work under deadlines.
The environment generally is moderate in temperature and noise level.
Must be able to read and interpret data, information, and documents.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Responsibilities include periodic travel to regional and overseas sites for product technical support and special support projects.
Work may include onsite technical support involving heavy lifting of equipment & modules.
Position will require technical work activity in a clean-room production environment and/or laboratory setting.
The environment generally is moderate in temperature and noise level.