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Customer Account Executive

  • Location

    Gloucester, Gloucestershire

  • Sector:

    Aerospace and Defence

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000.00 per annum

  • Contact:

    Taylor Bowden

  • Contact email:

    Taylor.Bowden@morson.com

  • Job ref:

    165072TAB_1563464608

  • Published:

    about 1 month ago

  • Expiry date:

    2019-08-15

  • Client:

    #

Morson International are currently recruiting for a Customer Account Executive to work for our global defence engineering client based in Gloucestershire.

As Customer Account Executive you will manage our client's customer relationships to increase their sales, profitability and customer satisfaction. You will work collaboratively with the rest of the Customer Service team to provide excellent service levels to numerous client accounts.

In this role your main responsibilities will be;

  • To liaise with Planning, Procurement and Manufacturing departments to ensure delivery to customer schedule requirements
  • Progress customer issues to the mutual satisfaction of the business and our customers.
  • Expedite critical deliveries through the business, exploring and unlocking bottlenecks.
  • Ensure the delivery of our key contractual and support commitments
  • Attend weekly/monthly delivery schedule reviews
  • To liaise internally providing an update to any change to requirements of the agreed customer schedule and company priorities.
  • Process customer orders through the MRP system

You will also be able to support with the following;

  • Support in the negotiation of any amendments to existing contracts
  • Support the writing of proposals or quotations to develop business opportunities
  • Review, enhance and promote existing services.
  • Support the provision of feedback on market trends and customer behaviour.
  • Share feedback from customers on performance within the business, helping to develop and implement improvement plans where necessary.
  • Support the production of proposals and quotations following the correct company processes.

To be successful in this role you will have experience of working in a customer facing role along with excellent understanding and experience of working with an MRP system. We are open to the industry in which you come from, however, a passion and desire to deliver amazing customer service through various forms of communication is key.

This is a fantastic opportunity to join a hugely successful engineering company who really focus on employee growth and development.

If you are interested in the above position and would like to apply, please call Taylor on 07771981930 or apply online.