Stockport, Greater Manchester
£23000 - £24000.00 per annum + Bonus
7 days ago
4th January 2021
My Stockport based client are currently looking for candidates to join their Managed Collections & Enquiries Team / Credit Control.
PREVIOUS MANAGED COLLECTIONS / CREDIT CONTROL EXPERIENCE IS ESSENTIAL AND CANDIDATES WILL NOT BE CONSIDERED WITHOUT THIS.
As a member of the Managed Collections and Enquiries Team within Group Customer Billing, your responsibilities include cash collection, investigating and resolving issues that affect customer billing, data integrity and customer satisfaction. This will be B2B focused.
The post holder will be expected to have a proactive relationship with their colleagues in sales, contract management, finance, and other key stakeholders to ensure the end to end service we offer is seamless. The advisor will be required to utilise a range of shared support services in order to manage their customer base.
Dependant upon the team you join you will either be responsible for credit Control and debt reduction or complaints and Dispute handling against an assigned business customer base, ensuring all debt collection activity is effectively carried out to secure payment by the due date, and any disputes are captured and managed through to resolution and collection.
The successful candidate will have the right attitude and the ability to learn new skills whilst working with vulnerable customers and a well established and supportive team.
My client is looking for candidates from a Customer Service Focused background. Someone who has worked within a Credit Management, Collections, Billings or Complaints.