Credit Controller

  • Location

    Norwich, Norfolk

  • Sector:


  • Job type:


  • Salary:

    £10.77 - £12.00 per hour

  • Contact:

    Gabriela Avian

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:


  • Expiry date:


  • Start date:


  • Client:


Morson International are proud to represent our well established business service client based in Norwich in their search for a credit controller on a temporary to permanent basis.

This is a fantastic credit control opportunity for someone to develop their career further in a well-established environment.

Key areas of the role include:

  • Arrange settlement and collect due and overdue items of rent and other charges from commercial tenants.
  • Pre-chase tenants for rents and other charges about to fall due.
  • Identify the reasons for non-payment / short payment. Highlight these reasons via the various systems available, to enable reporting on these to internal and external clients alike, resolving issues arising from review.
  • Prepare accurate arrears reports and statistics, when needed.
  • Ensure a high level of collections in line with client KPIs.
  • Build and maintain relationships with tenants and their agents to help ensure timely collections.
  • Work in a collaborative way with colleagues in Credit Control and other Property and Asset Management departments.
  • Maintain primarily a high volume of quality telephone chasing. Use other methods such as Email or post where required as a secondary method.
  • Chase tenants primarily by telephone, to recover outstanding sums, with email and letter used as back up methods.
  • Reconciliation of tenant accounts primarily, use judgement to request assistance from other teams/department where necessary.
  • Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
  • Any other duties necessary to assist with the running of the various portfolios within the team.

To apply you need to have:

  • Previous Credit Control experience in a fast paced environment.
  • Good Excel skills, to pivot table, V Lookup level advantageous.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and set own priorities.
  • Organised and able to work to detail and to deadlines.
  • Able to use initiative in resolving day to day issues.