Credit Controller

  • Location

    Norfolk, England

  • Sector:

    HR Jobs

  • Job type:


  • Salary:


  • Contact:

    Gabriela Avian

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    3 Months

  • Expiry date:


  • Start date:


  • Client:


We Are looking For a Credit Controller to join our Client based in Norwich.

The key areas of this job are:

Arrange settlement and collect due and overdue items of rent and other charges from commercial tenants.
Pre chase tenants for rents and other charges about to fall due.
Identify the reasons for non-payment / short payment. Highlight these reasons via the various systems available, to enable reporting on these to internal and external clients alike, resolving issues arising from review.
Prepare accurate arrears reports and statistics, when needed.
Ensure a high level of collections in line with client KPIs.
Build and maintain relationships with tenants and their agents to help ensure timely collections.
Work in a collaborative way with colleagues in Credit Control and other Property and Asset Management departments.
Maintain primarily a high volume of quality telephone chasing. Use other methods such as Email or post where required as a secondary method.
Chase tenants primarily by telephone, to recover outstanding sums, with email and letter used as back up methods.
Achievement of client KPI's.
Have regular meetings with portfolio managers providing comments on arrears.
Update tenant contacts and information on systems.
Liaise and assist treasury team over allocation of funds.
Prepare monthly and quarterly reports for both internal and external clients as required.
Instruct Enforcement Agents and Solicitors as required.
Reconciliation of tenant accounts primarily, use judgement to request assistance from other teams/department where necessary.
Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
Any other duties necessary to assist with the running of the various portfolios within the team.

To apply you need to have:
Previous credit control experience or similar essential.
Knowledge/experience of basic accounting.
Minimum GCSE Level education including Maths and English.
Good Excel skills, to pivot table, V Lookup level advantageous.
Good communication and interpersonal skills.
Ability to work under pressure and set own priorities.
Organised and able to work to detail and to deadlines.
Able to use initiative in resolving day to day issues.