Stockport, Greater Manchester
£23000.00 - £25000.00 per annum + Plus benefits
7 months ago
Credit Controller - Managed Collections - Enquiries Advisor
You will be responsible for liaising with customers to secure payment, collect cash, resolve enquiries, and deliver an outstanding customer experience.
Improving cash flow at every opportunity by telephone, encouraging preferred payment methods, educating customers to improve payment patterns, and minimise overdue debt without compromise to customer satisfaction.
Investigating queries and aim to resolve in a professional, quality manner, within agreed targets.
Ensuring promises made to the customer are kept, with proactive contact where failure is anticipated.
Escalating where delays are being experienced in resolving customer issues which could result in late payment of invoices/impact customer experience
Escalating cash risks where an impact to cash is identified or anticipated
Meeting set targets for cash collection/overdue debt, enquiry resolution, productivity, quality, and customer experience
Protecting and developing customer loyalty through the provision of an excellent Billing service to our customers.
Maintaining accurate records of conversations/actions taken and ensure all reporting is completed within the agreed timescales.
Background and experience in credit management and resolution of customer enquiries/complaints. Excellent Customer relationship skills including strong communication, rapport building, with strong written and verbal competency.
Effective negotiation, influencing and problem solving skills and the ability to manage conflict well.
Hard working, results oriented, team player with a credible track record of successful credit management and enquiry resolution
Established and proven relationships within customers and internal teams along with good team building skills to drive value and performance
Good commercial acumen and financial skills
Proficient in range of Microsoft office software, Excel, Outlook, PowerPoint, Word, Access, SharePoint etc.
Good working knowledge of Billing, Agent and Collections Desktop.