Up to £12.00 per hour
11 months ago
Commercial Administrator; Location: Luton; Duration: 6 Months; Hours: 37 per week; Pay: £12.00 per hour
A vacancy has arisen for a Commercial Administrator for our client based in Luton. The role would suit someone who has great attention to detail and has previous experience of customer interaction.
The Commercial Administrator will be completing general office administration, order management in an SAP system, and dealing with customer and internal enquiries on the telephone.
Duties and Responsibilities
Provide administrative support to the Customer Services group, and Individual Programme Managers / Key Account Managers
Dealing with Customer Repair surveys, pricing and co-ordination with the factory areas on delivery dates and repair turn times.
Entering spares and repairs sales orders onto SAP.
Customer liaison on issues ranging from pricing to delivery dates to overdue invoicing chasing.
Answering phone calls / e-mails efficiently and quickly from customers and internal business areas.
Co-ordination of appropriate responses to customers based on previous activity and both business and customer expectations seeking advice where appropriate from colleagues/managers
Purchase Order and Repair Order Management
Manage version control processes and ensure stakeholders are notified of changes and advised on how these should be handled
Be fully conversant and compliant with the Company's Health and Safety policies. Ensure that all relevant Health and Safety legislation is effectively implemented and managed
Appropriate academic qualifications - 5 GCSE's or equivalent at Grade C or above to include English and Maths preferred.
Previous administrative experience.
Attention to detail, quality, accuracy and desire for continual improvement.
Good written and oral communication skills. Ability to communicate effectively at all levels.
Willingness to accept change and adapt to new processes.
Good time management and ability to work to challenging deadlines.
Ability to work with minimal supervision.
Numeracy skills, familiarity with MS excel is essential along with some knowledge of MS Project.
Experience of work planning / project management administration.
Ability to organise information and tasks and to prioritise activities using appropriate tools and resources.
Ability to give and receive written and verbal information on a timely, user-friendly, understandable manner and checks interpretation.
Ability to identify and satisfy internal / external customer needs and works in partnership with customer.
Proactive approach to work along with accurate data entry skills.
SAP Experience desirable but not essential.
Morson is acting as an employment business in relation to this vacancy