£100.00 - £130.00 per day
2 months ago
Location postcode EC4M 7RB
Handles collections for a portfolio of complex customer accounts in order to minimize the companys exposure to credit risk. Accountable for contacting customers via email and phone for past due balances and account reconciliations. Dispatches and tracks customer defaults as well as facilitates placement of bad debt for Third Party collections.
Proactively identifies aging receivables initiates and conducts all collection activities for accounts within assigned customer portfolio from initial customer contact to collection of funds or write off. Negotiates payment terms to reduce outstanding receivables and may suspend delinquent accounts if necessary. Performs ad hoc reporting account analysis and work assignments as delegated by management. Performs detailed account reconciliation as needed to resolve and bring about closure on any and all disputed receivables. Escalates customer disputes and collection issues to management as needed. Applies cash received as necessary in a timely manner. Reapplies cash as necessary per customer request.
Education Level A Levels
Field of Study Accounting Finance or similarly.
Other Job Requirements
Prefer a degree in accounting or finance. 2+ years of prior collection experience or training. Knowledge of telecom terminology. Familiar with methods of accounts receivable collection. Windows navigation Excel and Word. Strong interpersonal and negotiating skills ability to influence others while maintaining a working relationship. Ability to build solid working relationships across divisions functions. Strong verbal and written communication skills ability to describe invoicing or reconciliation situations so that a customer unfamiliar with companys systems or procedures can understand ability to communicate complex concepts and processes in an easy to understand manner. Strong organisational skills ability to manage personal time to complete work by system or services deadlines ability to manage multiple tasks and account work simultaneously. Demonstrated ability to manage small projects from beginning to end. Planning and analysis skills for establishing project length performance measures and for developing action plans.
8am until 5pm Monday to Friday