Stockport, Greater Manchester
Up to £23000.00 per annum + Monthly Bonus
5 days ago
My Stockport based client are currently looking for candidates to join their Managed Collections & Enquiries Team.
As a member of the Managed Collections and Enquiries Team within Group Customer Billing, your responsibilities include cash collection, investigating and resolving issues that affect customer billing, data integrity and customer satisfaction.
The post holder will be expected to have a proactive relationship with their colleagues in sales, contract management, finance, and other key stakeholders to ensure the end to end service we offer is seamless. The advisor will be required to utilise a range of shared support services in order to manage their customer base.
Dependant upon the team you join you will either be responsible for credit Control and debt reduction or complaints and Dispute handling against an assigned business customer base, ensuring all debt collection activity is effectively carried out to secure payment by the due date, and any disputes are captured and managed through to resolution and collection.
The successful candidate will have the right attitude and the ability to learn new skills whilst working with vulnerable customers and a well established and supportive team.
My client is looking for candidates from a Customer Service Focused background. Someone who has worked within a Credit Management, Billings or Enquiries or Complaints.