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Collections Advisors

  • Location

    Farnborough, Hampshire

  • Sector:

    Manufacturing

  • Job type:

    Temporary

  • Salary:

    Up to £12.10 per annum

  • Contact:

    Morson Manufacturing

  • Contact email:

    mma@morson.com

  • Job ref:

    153051JPM_1542023279

  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:

    2018-11-19

  • Start date:

    asap

  • Client:

    #

Company BMW Financial Services (GB) Ltd
Job title Collections Advisors
Type & duration Contract - 6 Months
Start date ASAP
Pay TBC
Location Farnborough
Number of positions 3
Last amended 08 November 2018

Key skills & experience previous telephone experience and customer service experience
Qualifications (unspecified)

Vacancy Description * Start date ideally: 2.1.19
* 6 month temp starting January 2019 - likelihood that assignments will go on longer than this
* 3 x positions available
* Hourly rate: £12.10
* Shifts patterns: - 8.30 - 4.45 and 9.45 - 6pm
* 45 min lunch
* Will need to work every 3 - 4 Saturdays on rotation basis: 9am - 12.30 (paid overtime at time and half)
* Overtime in the week is paid at time and half as well once standard hours completed
* Will be subject to credit check - must have clean credit file
* Must have excellent business English and C grade Maths and English
* Must have previous telephone experience and customer service experience
* Financial services or automotive experience desirable as would previous collections or debt management experience
previous telephone experience
good level of customer service
collections would be ideal
high level of inbound and outbound calls

contacting customers in different stages of the process trying to get full payment or checking personal circumstances

full training porvided



Our team in Farnborough, Hampshire, is currently looking for a Collections Advisor to join our award winning business on a 7 month fixed term contract basis.

Working as a Collections Advisor at BMW Financial Services involves optimising customer contact through understanding customers' circumstances and collecting outstanding arrears. Speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCAs Treating Customers Fairly Principle. Balancing customer needs against commercial viability and company brand values, youll also support management in change activities to enable process improvement and regulatory compliance.

If you've got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we'd like to hear from you.

Previous experience of working as a Collections Advisor in a financial services organisation would be highly desirable or alternatively you may have experience of working within a Customer Services environment and dealing with inbound and outbound calls

* Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks

* Able to extract information by using appropriate questioning techniques, to make informed decisions to optimise cash collection and to resolve any potential breaches of contract

* An excellent level of both written and verbal English language

* Team player with a high level of motivation and resilience

As part of your role, you will work a 37.5 hour week on an alternating shift pattern between 8.30am - 6.00pm as well as some Saturdays on a rota basis.
Tem