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Collections Advisor

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  • Location

    Stockport, Greater Manchester

  • Sector:

    Finance

  • Job type:

    Permanent

  • Salary:

    £18000 - £23000 per annum + £22920 + 10%

  • Contact:

    Bronya Leavesley

  • Contact email:

    Bronya.Leavesley@morson.com

  • Job ref:

    172280BLE_1579191336

  • Published:

    7 months ago

  • Expiry date:

    2020-01-23

  • Start date:

    ASAP

  • Client:

    #

My client is a multinational telecommunications company, their Stockport based team are currently looking for Claims Advisors to join their Managed Collections & Enquiries Team. They are looking for experienced candidates with a strong background in business to business credit management.

Salary

£22,920 + 10% bonus

Responsibilities

  • Liasing with customers to secure payment, collect cash, and deliver an outstanding customer service.
  • Meeting agreed KPI's for cash collection and customer satisfaction.
  • Improving cash flow by encouraging preferred payment methods, educating customers to improve payment methods and minimising overdue debt.
  • Investing payment related queries.
  • Escalating delays and resolving issues that could result in late payments.
  • Planning customer calls to ensure the call is effective, covers all associated debts/ enquiries and that a promise of full/ part payment is received.
  • Managing accurate records of conversations/ actions taken to ensure all reporting is completed within agreed timescales.

Skills

  • Demonstrated experience in Customer Service/ Experience within Credit Management.
  • Experience in credit control/ cash collection techniques and processes.
  • Experience working in roles with high quality call standards/ monitoring in place.
  • Strong communication, rapport building and written and verbal skills.
  • Effective negotiation, influencing and problem solving skills and the ability to manage conflict well.
  • Confident decision maker, able to display tact and diplomacy and defend decisions when required.