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Client Support Executive

Client Support Executive

  • Location:

    Trafford Park

  • Job type:

    Temporary

  • Sector:

    Morson

  • Salary:

    Negotiable

  • Contact:

    Talent Acquisition

  • Contact email:

    talentacquisition@morson.com

  • Job ref:

    MTCSE_1619702245

  • Published:

    10 days ago

  • Duration:

    12 Months

  • Expiry date:

    2021-05-29

  • Start date:

    ASAP

Client Support Executive

Screening & Compliance team

Morson HQ - M501RD

12 Month FTC

With a unique 50-year heritage of innovative recruitment Morson are a diverse group with an outstanding reputation for delivering consultancy, design, technology, training and people solutions around the world. With revenues of almost £1bn, and offices across the world, we place people into employment with some of the world's biggest brands.

Even as a business of true scale, we keep it personal and consistently go the extra mile. As a family, we celebrate the good times together and we look after each other. We are technical innovators with people at our heart. We are ambitious for you and we care.

We have an opportunity for a Client Support Executive on a 12 Month FTC at our HQ in Manchester. This is a great opportunity for an experienced Relationship/ Account Manager who is extremely customer focused, to support the delivery of our existing screening and vetting clients, as well as supporting the implementation of new clients.

Typical duties include -

  • Main point of contact for client screening and vetting queries
  • Driving implementation of new clients and processes
  • Invoicing & invoicing queries
  • Supporting the new system builds for clients, and maintaining any previous builds
  • Drive process improvement
  • Be the point of contact for our system provider ensuring the system is operating in the most efficient manner for us, and we are able to tailor to client's needs
  • Present for QBR briefings
  • Generating MI on various timescales ie. Weekly/monthly/on request for different clients and for the wider business.
  • Overseeing and supporting the team on a day to day basis
  • Being the point of escalation for any issues with clients/candidates
  • Allocating workload and monitoring KPI's and SLA's
  • Involvement in presenting Morson Screening to new clients including system demos
  • Responding to all new business enquiries in a timely manner
  • Keeping a track of budget & spend
  • Support with the vetting of candidates where required
  • Coach, support and motivate the team to maximise performance and efficiency

You -

  • Excellent customer service skills
  • Experience managing dedicated clients/ accounts is essential
  • Self-starter
  • Continuous improvement mindset
  • Excellent IT skills, particularly Microsoft Word and Excel for reporting
  • Experience running reports and manipulating data
  • Experience overseeing a team would be advantageous
  • Excellent organisational and communication skills, with the ability to work to deadlines

Come from any background, industry or sector, if you have the right attitude, some great experience and a desire to be part of our award-winning team, we'd love to hear from you.

Commitment and hard work are rewarded with a competitive salary and generous quarterly bonus scheme, 26 days holiday (plus bank holidays), free onsite parking, an employee health and wellbeing programme, and other great benefits. Our company culture is second-to-none, with a real family ethos and focus on looking after the mind, body and soul of each of our colleagues.

Morson Talent is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.

The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview.

We are actively seeking to increase the diversity of our workforce to reflect the local community.

Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

Apply now