Client Relationship Co-ordinator

  • Location

    Preston, Lancashire

  • Sector:

    Rail Jobs and Transportation

  • Job type:


  • Salary:

    Up to £11.95 per hour + .

  • Contact:

    Morson Manufacturing

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:

    6 months

  • Client:


Job Title

Client Relationship Co-ordinator

Purpose of the Job

To develop and maintain relationships with existing and new customers: understand customers' requirements, identify opportunities, prepare offers and win orders for Train Life Services Parts & Modernisation product lines.


Customer Relationship

  • Look after a portfolio of Accounts
  • Using an existing network of industry contacts to generate new business.
  • Maintain and expand relationships with existing Customers
  • Create and maintain Customer portfolios
  • Develop Customer Plans appropriate to the level and nature of each Customers business
  • Produce Customer KPIs
  • Development of promotional material and marketing campaigns as they arise

Enquiries / Request for Quotations

  • Receive, understand requirement and respond to customer enquiries and request for quotations in line with company and functional processes and work instructions
  • Identify opportunities, understand Customers current and future business potential


  • Prepare quotations in line with company and functional processes and work instructions, interfacing with other functions as required to ensure compliance.
  • Maintain price lists in RAILSYS and Partsfolio data base, ensuring they are accurately updated in line with CPA and contract variations


  • Control the offer process to encompass both standard and non-standard offers
  • Assist in pricing strategy of products and services and maintain an overview of market pricing. Ensure adherence to Alstom T & C's and authority for deviation
  • Review orders won / lost and provide return of experience


  • Order entry using company and functional processes and work instructions
  • Achieve Order Intake target. Team and individual

Customer Complaints

  • Handle customer complaints in accordance with the company customer complaints process.


  • Proactively update the Customer ( Flow Business ), communicating progress and emerging issues, in line with company and functional processes and work instructions


  • Understand the Customers delivery requirements ( Flow Business ) and communicate and agree with Operations.


  • Release authorised invoices, resolve non payment issues and process credit requests in line with company and functional processes and work instructions


  • Prepare / Assist in PQQ responses
  • Assist Tendering process. Co-Ordinate and record all stages from " Win / NoGo" through authorisation to submittal, utilising the appropriate company standards and procedures.
  • Co-Ordinate preparation of FI/07
  • Development of business reporting and analysing from internal systems
  • Comply with Alstom Procedures and the code of Ethics


  • Minimum basic qualification to GCSE Maths and English
  • Experience of working in a complex engineering or services environment.
  • BTEC or HNC Business Studies preferred. (Development of appropriate knowledge through experience would be considered).

Desired Knowledge / Experience

  • A commercial knowledge of Rail customers
  • Knowledge of product sold to, and procedures that apply to the UK and Export Rail markets
  • Supplier-to-customer relationship experience in a delivery environment
  • Working in an international environment would be an advantage

Technical Skills & Competencies

  • Ability to absorb, manage and analyse large amounts of information whilst maintaining accuracy and detail is essential.
  • Demonstrate written and verbal communication skills with the ability to build relationships and a network of contacts at all levels.
  • Excellent telephone manner
  • Demonstrate IT skills (Word, Excel, PowerPoint, SAP, Lotus Notes).
  • Customer focused, with a positive and enthusiastic attitude.
  • Familiarity with commercial protocol and a general understanding of contract law
  • Knowledge of export/import documentation, letters of credit and performance bonds an advantage
  • Results oriented and able to drive enquires
  • Ability to interpret technical information (e.g. read drawings/material specs) is desirable  Able to deal with the customer in a confident and diplomatic way
  • Demonstrate negotiation and influencing skills
  • Demonstrate planning and organisational skills with ability to evaluate and prioritise own work load and able to remain calm when working under pressure
  • Able to work on own initiative, proactive, adaptable and flexible  Demonstrate problem solving skills
  • An understanding of the management of safety critical parts and services