W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tb3jzb24vanbnl2jhbm5lci1kzwzhdwx0ltmuanbnil1d

Home

Centralised Contact Centre Analyst

  • Location:

    Bristol, England

  • Job type:

    Contract

  • Sector:

    Aerospace and Defence

  • Salary:

    Competitive

  • Contact:

    Elizabeth McCabe

  • Contact email:

    Elizabeth.Mccabe@morson.com

  • Job ref:

    153945EM1_1543334985

  • Published:

    20 days ago

  • Expiry date:

    2019-01-22

  • Start date:

    ASAP

  • Client:

    Morson International

* Processing work requests received by phone, e-mail or through online self-service portals
* Delivering excellent customer service as standard
* Analysing information and processing it in line with agreed procedures
* Processing work in line with set Key Performance Indicators
* Adapting to customer demands
* Tracking work through to completion
* Corresponding with engineers, site teams and suppliers
* Ad-hoc administrative tasks
* Ensure Company health, safety and environmental procedures are implemented and complied with at all times