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Business Support Administrator

  • Location

    Farnborough, Hampshire

  • Sector:

    Administration

  • Job type:

    Temporary

  • Salary:

    Up to £12.00 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:

    vanessaf@morson.com

  • Job ref:

    161321VH_1556709122

  • Published:

    21 days ago

  • Duration:

    7 months

  • Expiry date:

    2019-05-08

  • Start date:

    07/05/2019

  • Client:

    #

Business Support Administrator; Farnborough; 7-month contract; 37 hours per week; £12.00ph PAYE
We are looking to recruit a temporary business support administrator, to be based at our client's site in Farnborough.

The position is for insurance administrator which is part of the business support team of four people that support the Group Insurable Risk department by:
Utilising and maintaining the risk management system (Riskonnect) that is used by the department to record all information about the group insurance policies
SharePoint management, company branding of documents, expenses and intranet updates
Review, analysis and reporting of data about the businesses (including sales, headcount, payroll, property values) in the risk management system
Support with insurance renewals, certificates, insurer non-disclosure agreements, premium allocations, policy documentation, premiums and claims analysis

Department Processes

Providing administration support including the processing of expense claims (6 people), booking meeting rooms, typing meeting notes, saving documents to workspace and preparing presentations
Supporting departmental processes around communications (articles and newsletters), document, creation and retention (DCRD), SharePoint management, insurer liquidations, customer satisfaction survey and maintaining business recovery plan
Non-disclosure agreements (NDA's) - review tracker and chase brokers if updated ones required
Support departmental efficiency and continuous improvement including the use of technology and corporate templates/branding
Review data for variances and integrate data to understand underlying causes of variances year on year and report on findings
Focal point for team on corporate branding of documents and presentations
Review and update current Group Insurable Risk intranet site and continually monitor and update content
Work with Shared Services communications team to understand corporate branding rules and intranet
Responsible for writing and maintaining business support team process and procedures in business management system (BMS)
Support the delivery of management information and analysis to enable timely and effective reporting to the businesses, senior management, brokers, GIR team members (and others as required)
Providing support across the administration activity for all insurance renewals including preparing reports for data review and reviewing data for variances
Focal point for insurance certificates working with brokers and distributing to customers
Support data cleansing of existing data and entry of missing information in the risk management system
Responsible for uploading all renewal reports to brokers online document repositories
Responsible for reviewing and updating insurance handbook/summaries (with support of rest of team)
Maintain customer/stakeholder listings to enable the team to have up to date lists of customers to contact
Support in department in meeting requirements of new GDPR regulations

Risk Management System

Updating database documentation, procedures and definitions
Administration required to support risk management system including amending users, access permissions, preparing system for values collections, updating business hierarchy, training users
Scheduling of reports to the businesses
Testing new versions of the Riskonnect system
Support developing, running and maintaining premium allocation models
Support cleansing of existing data and entry of missing information in the risk management system to ensure the system can be utilised to its full capability
Work with Riskonnect for the support of risk management system
Responsible for uploading policy documentation and updating insurers and premiums for all policies

Knowledge

Understanding of customers both internal and external to GIR
Broad understanding of the insurance market structure, insurance programme, policy compliance and tax obligations and premium allocation models
Good knowledge of GIR and company processes and procedures and how the function operates

Experience

Experience of operating within a customer environment
Experience using computers, networks, and databases, proficient in the use of MS Office, including SharePoint
Experience working in an insurance function
Morson is acting as an employment business in relation to this vacancy.