Business Support Administrator

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  • Location

    Leicester, Leicestershire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Mica Butland

  • Contact email:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


Job Overview
The purpose of this role is to interface directly with the external & internal customer, delivering a world class service. Through exceeding on requirements outlined by the business unit and customer agreements. Whilst supporting the field and enabling them to have greater presence in front of the customer.

Principal Responsibilities:-
- Booking and Scheduling:
- Booking quoted reactive jobs in with external customers, coordinating part deliveries with supply including:
- Setting up new vendors
- Arranging for subcontractor's work if required
- Prepare booking pack for orders to be processed
- Dispatch of calls required

Return visits:-
- Review awaiting parts list daily and plan in a return visit for engineers
- Chase parts from 1st and 3rd party suppliers
- Review of open work orders and chasing technicians on closure of work

Contract Specific requirements:-
- Carry out tasks for certain key accounts as requested by the business in line with role and responsibilities Assisting with quotations as required Dealing with adhoc requirements as requested
- Maintaining and administering customer system for specific contracts
(With some contracts this may require more that 20% of time)

General administration:-
- Scanning & filling all customer documentation ready for processing
- Ordering stationary/PPE/processing p-card receipts
- Labour & Expense for the Field
- Producing customer and management reports as requested
- Assisting team with Forecasting
- T&M Tracker
- Dealing with L&E and paper timesheets as required
- FX expenses for the field
- Manage blocked purchase order/goods receipt report
- Deal with request for booking of rooms and buffets
- In some areas, also responsible for the supporting the Building Maintenance
- Supporting the stores in some buildings
- Meter calibrations for Core Business
- Support the business on ad-hoc request within in reason