Business Support Administrator

  • Location

    Farnborough, Hampshire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Catherine Robinson

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


  • Client:


Job Title: Business Support Administrator
Location: Farnborough
Duration: 12 Months
Hours: 37 per week
Rate: On application

We currently have a 12 month opportunity for a Business Support Administrator to work within the business support team. This key team is made up of four people that support the Group Insurable Risk department by carrying out the following daily tasks:

- Utilising and maintaining the risk management system (Enterprise) that is used by the department to record all information about the group insurance policies
- Administrative tasks, sharepoint management, company branding of documents, expenses and intranet updates
- Review, analysis and reporting of data recorded in the risk management system

Main Responsibilities:

- Providing administration support including the processing of expense claims (6 people), booking meeting rooms, typing meeting notes, saving documents to workspace and preparing presentations
- Supporting departmental processes around communications (articles and newsletters), document, creation and retention (DCRD), sharepoint management, insurer liquidations, customer satisfaction survey and maintaining business recovery plan
- Non-disclosure agreements (NDA's) - review tracker and chase brokers if updated ones required
- Support departmental efficiency and continuous improvement including the use of technology and corporate templates/branding
- Review data for variances and integrate data to understand underlying causes of variances year on year and report on findings
- Focal point for team on corporate branding of documents and presentations
- Review and update current Group Insurable Risk intranet site and continually monitor and update content
- Work with Shared Services communications team to understand corporate branding rules and intranet
- Responsible for writing and maintaining business support team process and procedures in business management system (BMS)
- Support the delivery of management information and analysis to enable timely and effective reporting to the businesses, senior management, brokers, GIR team members (and others as required)
- Providing support across the administration activity for all insurance renewals including preparing reports for data review and reviewing data for variances
- Focal point for insurance certificates working with brokers and distributing to customers
- Support data cleansing of existing data and entry of missing information in the risk management system
- Responsible for uploading all renewal reports to brokers online document repositories
- Responsible for reviewing and updating insurance handbook/summaries (with support of rest of team)
- Maintain customer/stakeholder listings to enable the team to have up to date lists of customers to contact
- Support in department in meeting requirements of new GDPR regulations

Essential Skills

- Fully conversant with the Microsoft office software suite particularly Excel and PowerPoint
- Skills to summarise data in Excel using pivot tables to create charts
- Collaborates with internal and external stakeholders
- Strong customer focus and the ability to build relationships
- Management information analytical skills - ability to analyse and interpret data
- Teamwork and negotiation skills
- Good organisation skills - an ability to manage the workload, plan ahead and manage conflicting priorities

Desirable Knowledge

- Understanding of customers both internal and external to GIR
- Broad understanding of the insurance market structure, role in BAE Systems insurance programmed, policy compliance and tax obligations and premium allocation models
- Good knowledge of GIR and company processes and procedures and how the function operates