Application Support Analyst

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  • Location

    Hitchin, Hertfordshire

  • Sector:

    Aerospace Software and Systems, Security Cleared

  • Job type:


  • Salary:

    £35.00 - £40.00 per hour

  • Contact:

    Jack Parratt

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


We are seeking an Application Support Analyst who will be responsible for providing business guidance, administration, and third line specialist support on PTC's Windchill Product Lifecycle Management (PLM) Software.
Working in a dedicated small team the role purpose is to support a diverse engineering environment user base on the take-up of new PLM toolset encompassing Document Management, Part/BoM/CAD Data & Change Management.
The toolset has been adopted across a multi-national context and there will be opportunities to become involved in the deployment of further system capabilities and process continuous improvement.

* Provide support and guidance for the use of PTC's Windchill PLM Software during the implementation and follow-on phases of the project.
* Act as a focal point to resolve day-to-day user technical tool issues and manage their resolution in a timely & effective manner.
* Deliver formal training & one-to-one coaching within different Engineering communities across the company's site locations.
* Support the creation & update of processes affected by the implementation and guidance to Users on the new ways of working for Document, Part and Change Management topics.
* Assist in the development and generation of training and support material ensuring a multi-national approach is achieved to deliver common training modules to the different user populations.
* Offer guidance and best practice to ensure users are able to work optimally.
* Carry-out various business software administration tasks.
* Provide technical support input for future tool developments in line with evolving business requirements & practices and carry out user acceptance testing.

Skills & Knowledge
Experience of working in a user support environment for an IT Project.
Advantageous, but not essential, to have appreciation of Engineering related PDM/PLM functions (CAD, Configuration Management, Product Data Management, Change Management).
Strong end-user interaction and communication.
Technically minded and confident able to conduct technical dialogue.
Use of Microsoft Office applications - Word, Excel, Outlook.
Previous experience of delivering training would be an advantage.
Ability to operate as a team player & possess a logical approach to problem solving.