• Location

    Wallington, Surrey

  • Sector:

    Building, Construction and Infrastructure

  • Job type:


  • Salary:

    £11 - £12.50 per day

  • Contact:

    Marcelle Djouhassi

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Client:


One of my clients are currently looking for an Experienced Helpdesk Administrator/Contract support to join their growing team in Wallington, Sutton.

8am - 5pm Monday till Friday
Start: ASAP

Main Responsibilities/Duties Include:
* First point of contact for incoming telephone calls and services requests received by telephone and email
* Attention to Detail imperative
* Strong communication skills both verbal and written and the ability to liaise effectively within and outside the organisation
* Interpret and log requests, inputting details into an in-house system, provide tracking and regular updates to the status of the request through to work completion status in line with Service Level Agreements (SLAs)
* Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
* Manage workload - replanning/reassigning - as required in line with demand
* Plan daily work load and PPM for engineers and sub-contractors using available systems
* Raise Purchase Requisitions/Orders in line with agreed parameters
* Collate accurate status reports as required
* Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
* Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
* Analysis of job history/running reports to avoid duplication
* Ad-hoc administration duties as required

If you feel that you are interested in this position then please send your CV or Apply Directly.