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Administrator

  • Location

    Liverpool, Merseyside

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    174577MOS_1583164347

  • Published:

    29 days ago

  • Expiry date:

    2020-03-09

  • Start date:

    ASAP

  • Client:

    #

Our client is currently looking for a Customer Service Administrator on a contract basis based in Liverpool.

Accountabilities:


  • Contribute as an effective Project Support and be an effective team member.
    * Manage correspondence and contacts accordingly.
    * Operation of various IT systems including: SAP /NAMS /RADAR/ ATHOS/ UMV
    * Support delivery of customer and regulatory commitments.
    * Ensure all customer contacts that are received by the business are dealt with in accordance with the relevant processes.
    * Provide administration and management support within all areas of the business.
    * Provide support to other team members.
    * Deliver excellent customer service and actively promote customer service standards.
    * Use innovative IT solutions and best practices to increase efficiency.
    * Administer and process all paperwork during the Project Lifecycle.
    * Provide management reporting for key business activities.
    * Ensure standards are maintained in all activities performed.
    * Participate in the development /improvement of processes and procedures.

    Skills:

  • Working knowledge of network and business data management and management reporting systems.
    * Ability to work as part of a team
    * Excellent telephony skills
    * Developed customer service skills
    * Knowledge of Energy Networks policies, procedures and working practices.
    * Knowledge of health, safety and environmental legislation.

    Education:
    * Higher Education or equivalent (four GCSE grades) particularly in
    * Maths and English.
    * Computer literacy - e.g. Microsoft Office suite
    * SAP / NAMS Experience