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3rd Line Support Engineer

  • Location

    Bredbury, Greater Manchester

  • Sector:

    IT and Cyber

  • Job type:

    Permanent

  • Salary:

    £28000 - £32000 per annum + Pension, training

  • Contact:

    David Dinan

  • Contact email:

    Dave.Dinan@morson.com

  • Job ref:

    150371DAD_1540461744

  • Published:

    21 days ago

  • Expiry date:

    2018-11-01

  • Start date:

    ASAP

  • Client:

    #

This is a great opportunity to be part of an established and rapidly expanding MSP who are experts in Hyper Converged Infrastructure You'll ideally come from an MSP background or a 2nd Line Engineer who is currently carrying out some 3rd line duties. This company offer real progression, certified training - a challenging role and if you achieve your goals you can be assured you'll receive the recognition and rewards.

You'll work alongside experienced Consultants and project managers, implementing designs and installing and assisting in new solutions. You'll also carry out proactive day to day management of infrastructure platforms and systems (Responding to, maintaining and enhancing proactive monitoring systems)

You will also aid the Service Desk for escalations, and the wider IT Team when needed in resolving IT helpdesk tickets. As a Citrix/VMware Partner it will be expected that your technical ability will be backed by with strong Citrix or VMware experience

Skills needed

  • VMware
  • Citrix
  • MS Exchange/Office 365
  • General Networking knowledge including Trunking, QOS, V-LAN's/DNS/Back Up technologies
  • Demonstrated commercial experience of working within an MSP environment, troubleshooting challenging queries
  • Stellar customer service and communication skills;
  • VSAN
  • VOIP skills advantageous

Desirable Skills and Qualifications

  • Microsoft - VMware- Citrix Certifications would be highly desirable;
  • ITIL V3
  • Office 365 and Azure

Apply immediately, this is truly an exceptional opportunity to really develop your career and receive mentorship from some truly amazing people. Apply immediately.