2nd / 3rd Line Support Analyst (Business World, Unit 4)

  • Location

    Warrington, Cheshire

  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:

    £33000 - £38000 per annum

  • Contact:

    Samantha Clinch

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


2nd / 3rd Line Support Analyst (Business World, Unit 4) - Warrington - Permanent

Job Purpose
To enhance the IT capability there is a requirement for a new ERP Support Analyst to join our Application Support Team to play a pivotal role in modernising and enhancing our Unit4 Business World ERP offering.

Job Description
The ERP Support Analyst (Business World) will be required to:
* Provide a mix of 2nd and 3rd line support and end user training across the business application landscape (expected 60:40 split)
* Document standard fixes and pass these to the IT Service Desk
* Follow standard ITSM processes for Problems, Changes and Incidents
* Participate in workshops with the business to elicit information and capture requirements
* Produce training materials, including crib-sheets, guides, online training materials and others as required to maximise the use of Business World and to drive consistency
* Assist with the Development of Business World in a variety of improvement projects as part of the transformation Programme
* Look for opportunities to enhance development practices and ways of working through continual service improvement
* Support the delivery of Business projects and
* Follow the necessary IT processes to ensure integrity between test and production environments.

Experience & Skills
The ERP Support Analyst (Business World) will have:
- Eligibility for security clearance to SC and be a UK national
- A demonstrable track record and experience in a Unit4 Business World ERP application support role
- Knowledge of Business World modules including at least Finance (GL, AP, AR,FA), HR (incl training and absences)
- Payroll Planner/Budget Tools advantageous
- Reporting experience - Excelerator / Browsers
- Detailed knowledge and experience of systems development and problem solving with enterprise level solutions
- Strong analytical skills applied to understanding business functionality and translating them into development requirements and statement of works
- Exceptional verbal and written communication skills
- Expertise in setting and managing customer expectations
- Ability to quickly troubleshoot problems that may arise
- Self-motivated, proactive and customer focused with excellent organisational skills and
- Experience of relational database scripting preferably using SQL Server.

2nd / 3rd Line Support Analyst (Business World, Unit 4) - Warrington - Permanent