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2nd/3rd Line Engineer - Doncaster - £DOE

  • Location:

    Doncaster, South Yorkshire

  • Job type:

    Permanent

  • Sector:

    IT and Cyber

  • Salary:

    £28000.00 - £30000.00 per annum + Pension, Mileage

  • Contact:

    David Dinan

  • Contact email:

    Dave.Dinan@morson.com

  • Job ref:

    149408DAD_1535734827

  • Published:

    18 days ago

  • Expiry date:

    2018-09-28

  • Start date:

    27/09/2017

  • Client:

    Morson International

This is a great opportunity to be part of an established and growing MSP. You'll need a car as you will be providing both in office and on site support to clients throughout the Yorkshire region. You'll ideally come from an MSP background or a 2nd Line Engineer who is currently varrying out 3rd line duties. This company offer real progression, certified training - a challenging role and if you achieve your goals you can be assured you'll definitely receive the recognition and rewards.

You'll work alongside experience project managers, implementing designs and installing and configuring new solutions. You'll also carry out proactive day to day management of infrastructure platforms and systems (Responding to, maintaining and enhancing proactive monitoring systems)

You will also provide assistance to the Service Desk for escalations, and the wider IT Team when needed in resolving IT helpdesk tickets. As a Microsoft/Citirix/VMware Partner it will be expected that your technical ability will be backed by MCSE, MCSA or other industry specific certifications

Your should include

  • Windows Server, AD,
  • VMWare/Hyper-V,
  • MS Exchange/Office 365
  • General Networking knowledge including Trunking, QOS, V-LAN's/DNS/Back Up technologies
  • Demonstrated commercial experience of working within an MSP environment, troubleshooting challenging queries
  • Stellar customer service and communication skills;
  • Familiar with working to SLA's & KPI's to exceed customer requirements;

Desirable Skills and Qualifications

  • An MCP/MCSE/MCITP/MCSA/CCNA/Citrix qualifications would be highly desirable;
  • Understanding of and working within the ITIL framework;
  • Office 365 and Azure
  • Knowledge of Citrix
  • ConnectWise
  • Experience using the following technologies; CommVault, Veeam, StorageCraft
  • VOIP skills advantageous

Apply immediately, this is truly an exceptional opportunity to really develop your career and receive mentorship from some truly amazing people. Apply immediately.