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2nd Line Wintel Engineer

  • Location

    Warrington, Cheshire

  • Sector:

    Infrastructure and Support

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    Jonathan Worthington

  • Contact email:

    Jonathan.Worthington@morson.com

  • Job ref:

    164466JWN_1562335438

  • Published:

    3 months ago

  • Expiry date:

    2019-08-02

  • Client:

    #

2nd Line Support Engineer

Warrington

£20-25k

Morson International is pleased to be partnering with our long standing client based in Warrington, who have a requirement for a 2nd line Support Engineer to join their growing team.

The role:

Acting as an escalation point for the 1st line Help Desk Analyst, you will be responsible for working through tickets and providing support.

The focus point of this role will be supporting Microsoft products, this will include incident and problem management of the below technologies:

Microsoft Office, including Office365

Windows Server 2008/2012/2016 - patching and updating

Windows 7/10 Operating Systems

Active Directory and Group Policy

Laptop build and setups

The Person:

You will be a confident communicator with experience working in a 1st/2nd line capacity proving support to Microsoft products. Along with this you will be enthusiastic about IT and be comfortable discussing technical issues with non-technical staff.

Essential:

Microsoft Office

Office365

Windows Server

Active Directory

Hardware support

Desirable:

SharePoint

Telecoms/VoIP

Basic Network knowledge

VMware

Understanding of ITIL Methodologies