City of London, London
5 months ago
Job Title: 2nd Line Support Engineer
Salary: Competitive + Fleet Car
Location: London, Field Based
Morson International have an active requirement for an experienced IT Support Engineer to work and support a number of client sites within the London area. You will provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.
***Due to the nature of this role, successful candidates are required to hold a valid SC clearance prior to starting. Candidates who do not hold current SC clearance must be willing and eligible to undergo clearance***
- Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
- Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
- Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
- Project Work. Leads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
- Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and / or management level, to understand the requirements of the customer's business in order to deliver and enhance the service.
- Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyses information and trends, proposing action to resolve problems, maintain and enhance service.
- Team Working. Takes a technical lead as appropriate, promoting knowledge sharing and development of other team members both inside and outside of the group. May coach and support other technical onsite technicians.
- Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service.
- Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.
If you are interested in hearing more about this role, please send onto me the latest version of your CV.
The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT life cycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships.