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2nd Line Support Engineer

  • Location: England
  • Salary: £340 - 370 per day
  • Job Type:Contract

Posted 4 days ago

  • Sector: Infrastructure and Support
  • Contact: Lucinda McFarlane
  • Contact Email: Lucinda.McFarlane@morson.com
  • Contact Phone: 0161 707 1516
  • Duration: 4 months
  • Start Date: ASAP
  • Expiry Date: 02 September 2022
  • Job Ref: 208338LMF

2nd Line Support Engineer required for our client based in Greater Manchester on an initial 4 month contract.

Please note this role is Inside IR35. This is a hybrid working role, with a working pattern of 5 days remote/ 5 days in the office in Manchester.

You will be responsible for delivering a first-class level of service to colleagues who have raised technical incident and service requests and supporting the Support Engineers (1st Line) in the team. 

Responsibilities include:

  • Managing any assigned tickets
  • Providing a technical escalation point for the Support Engineers (1st Line)
  • Ensuring tickets are managed to a high standard including regularly updated
  • Coaching and mentoring Support Engineers (1st Line)
  • Managing and investigating issues with daily backups (using MABS)
  • Creating images and application packages as required
  • Providing overflow support to Support Engineers
  • Delivering small projects as directed

Skills/experience include:

  • m365 (including Teams, Sharepoint, Exchange, Defender for Endpoints, Application Packaging and MEM)
  • Windows 10, Apple iOS & Android operating system
  • MS Server Management
  • Active Directory
  • Microsoft Azure
  • MDM
  • MABS
  • Endpoint hardware management
  • Experience working in an ITIL environment
  • Excellent analytical and problem-solving skills
  • Have a high degree of attention to detail

In addition, experience of the following would be desirable:

  • Macbook OS
  • AWS
  • Power Apps
  • MS Dynamics
  • Powershell

To find out more information, please apply to the position with an updated version of your CV.