2^nd Line Support Engineer required for our client based in Greater Manchester on an initial 4 month contract.

Please note this role is Inside IR35. This is a hybrid working role, with a working pattern of 5 days remote/ 5 days in the office in Manchester.

You will be responsible for delivering a first-class level of service to colleagues who have raised technical incident and service requests and supporting the Support Engineers (1st Line) in the team.

Responsibilities include:

Managing any assigned tickets
Providing a technical escalation point for the Support Engineers (1^st Line)
Ensuring tickets are managed to a high standard including regularly updated
Coaching and mentoring Support Engineers (1^st Line)
Managing and investigating issues with daily backups (using MABS)
Creating images and application packages as required
Providing overflow support to Support Engineers
Delivering small projects as directed

Skills/experience include:

m365 (including Teams, Sharepoint, Exchange, Defender for Endpoints, Application Packaging and MEM)
Windows 10, Apple iOS & Android operating system
MS Server Management
Active Directory
Microsoft Azure
MDM
MABS
Endpoint hardware management
Experience working in an ITIL environment
Excellent analytical and problem-solving skills
Have a high degree of attention to detail

In addition, experience of the following would be desirable:

Macbook OS
AWS
Power Apps
MS Dynamics
Powershell

To find out more information, please apply to the position with an updated version of your CV.