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2nd & 3rd Line IT Support Engineer

  • Location:

    Farnborough, Hampshire

  • Job type:

    Contract

  • Sector:

    IT and Cyber

  • Salary:

    £20 - £30 per hour

  • Contact:

    Alex Beddows

  • Contact email:

    Alex.Beddows@morson.com

  • Job ref:

    152549ABE_1540921253

  • Published:

    14 days ago

  • Duration:

    3 months

  • Expiry date:

    2018-11-27

  • Start date:

    2-3 weeks

  • Client:

    Morson International

2nd & 3rd Line IT Support Engineer

Location: Farnborough

Duration: 3 months

Pay rate:£20.00 p/h - £30 p/h (Monday - Friday)

I am looking for a 2nd & 3rd Line IT Support Engineer who is responsible to deliver IT services, to support end users and to contribute to IT Int'l projects.

Experience need for the successful 2nd & 3rd Line IT Support Engineer:

  • Strong service delivery and customer support skills.
  • Good knowledge of IT Infrastructure (ie Desktop and server environments, and Information security.)
  • Understanding of ITIL framework, guidelines, and best practices designed to standardise the selection, planning, delivery and support of IT services to a business.
  • Familiarity with Windows Server, HyperV, Active Directory environments.
  • Familiarity with network hardware, standards and protocols: Firewalls, Gateways, Routers & Switches, Access Points, TCP/IP, SNMP, SMTP.
  • Familiarity with phone system infrastructure, protocols, and support providers
  • At least three years hands-on experience in en terprise IT infrastructure support and service delivery.