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1st/2nd Line Support - £20-24,000

  • Location

    Tameside, Greater Manchester

  • Sector:

    Infrastructure and Support

  • Job type:

    Permanent

  • Salary:

    £21000.00 - £250000.00 per annum + Excellent Benefits

  • Contact:

    David Dinan

  • Contact email:

    Dave.Dinan@morson.com

  • Job ref:

    155202DAD_1546425046

  • Published:

    8 months ago

  • Expiry date:

    2019-01-09

  • Start date:

    ASAP

  • Client:

    #

This is no ordinary Service Desk position, this is an opportunity to join a growing MSP with a plan to develop your career and provide a challenging environment to keep you part of the business long term! Working with predominantly medium to enterprise sized businesses to provide excellence for hosting, Infrastructure & IT Support solutions, you will build up relationships remotely and take pride in resolving varied issues. This is not a 'business as usual' role as the flat structure of the organisation will give you exposure to complex Networks, Virtual / Cloud Environments and hardware.

Competencies

  • Extremely strong customer service skills
  • Good communication skills, both written and verbal, including a personable and professional phone manner and the ability to explain technical issues using non-technical language.
  • Experience working in a complex service desk environment
  • Ability to start ASAP

Technical Skills

  • Experience using Service Desk ITSM tools or CRM tools
  • Windows 7 through 10
  • Microsoft Office 2007 through O365
  • Active Directory
  • Web and Mobile applications
  • Microsoft Exchange
  • Hardware and Software installation

Apply immediately, this is a real opportunity to join a growing business that is attracting some of the best talent. You'll receive regular training and development both technically and personal ensuring your progression.