£15.00 - £20.40 per hour
over 1 year ago
1st/2nd Line Service Desk Support
My client has a requirement for an experienced and qualified Service Desk Engineer for a 3 month contract located in Cannock. The main roles and responsibilities will be as follows:
- Ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.
- To reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues
- To ensure the accurate recording of service requests
- To provide desk-side and remote assistance, as relevant to the task
- ITIL Practitioner or Foundation certified
- Advanced Level Qualification
- One or more professional qualifications from leading solution providers: Microsoft, Cisco, Citrix, VMware, Oracle, etc.
- Ability to work under pressure and deal with several problems simultaneously.
- Excellent application and technical knowledge with a proven ability to learn new and complex software applications