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1st / 2nd Line Service Desk Support

  • Location

    Cannock, Staffordshire

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £15.00 - £20.40 per hour

  • Contact:

    Alex McQuade

  • Contact email:

    Alex.Mcquade@morson.com

  • Job ref:

    155478ALX_1546950527

  • Published:

    9 months ago

  • Duration:

    3 Months

  • Expiry date:

    2019-01-14

  • Start date:

    ASAP

  • Client:

    #

1st/2nd Line Service Desk Support

My client has a requirement for an experienced and qualified Service Desk Engineer for a 3 month contract located in Cannock. The main roles and responsibilities will be as follows:

- Ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.

- To reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues

- To ensure the accurate recording of service requests

- To provide desk-side and remote assistance, as relevant to the task

- ITIL Practitioner or Foundation certified

- Advanced Level Qualification

- One or more professional qualifications from leading solution providers: Microsoft, Cisco, Citrix, VMware, Oracle, etc.

- Ability to work under pressure and deal with several problems simultaneously.

- Excellent application and technical knowledge with a proven ability to learn new and complex software applications