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1st Line Support

  • Location

    Portsmouth, Hampshire

  • Sector:

    IT and Digital

  • Job type:

    Contract

  • Salary:

    £13.00 - £15.00 per hour

  • Contact:

    Grace Dean

  • Contact email:

    Grace.Dean@morson.com

  • Job ref:

    160707GDE_1559654962

  • Published:

    22 days ago

  • Duration:

    6 months

  • Expiry date:

    2019-06-11

  • Start date:

    ASAP

  • Client:

    #

Job Title: 1st Line Support

Location: Portsmouth

Duration: 6 months

Start Date: ASAP

Pay Rate: £13 - £15 an hour

Experience

  • Proven Service/Help Desk experience
  • Customer Service Experience, both face to face and over the phone
  • Proven experience in using a Service Management system to manage all incidents and requests.
  • Experience in troubleshooting Microsoft Applications, Printer faults and Operating systems.

Technical and Specialist Knowledge

  • Ability to apply technical fixes, using agreed IT toolsets
  • Ability to utilise active listening, analysing and understanding the needs of the customer
  • ITIL awareness
  • Ability to progress escalations
  • An understanding of Active Directory, Exchange, Cisco IP Phones, Remote Assistance/Desktop, and Server Infrastructure

For further information on the company and the role, please apply now by sending an up to date copy of your CV and contact details.

The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT lifecycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships.