1st Line Network Support

  • Location

    Solihull, West Midlands

  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Daniel Allsop

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


  • Client:


Job Title: 1st Line Support - Network

Salary: £20,000

Location: Solihull

Morson International have an active requirement for a candidate to join as a 1st Line Support Engineer to work on our client's NOC site in Solihull. This role is suited for anyone soon to finish college, leaving the HM Forces or self-taught and looking for a change in career.

Due to the nature of this role, successful candidates are required to hold a valid SC clearance prior to starting. Candidates who do not hold current SC clearance must be willing and eligible to undergo clearance

Key Responsibilities

  • Handling support requests by telephone, email and service desk system
  • Assisting in the diagnosis of reported faults and taking steps to resolve
  • Completing requested maintenance actions according to appropriate procedures
  • Referring to site documentation for IT related procedures and actions
  • Escalating any urgent or unresolved issues to senior staff
  • Maintaining Windows Server systems, including backups, updates and anti-virus protection
  • Administering client networks and Internet connectivity
  • Updating site logs for IT related procedures and actions

For further information on the company and the role, please apply now by sending an up to date copy of your CV and contact

The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT lifecycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships