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1st Line Analyst

  • Location

    Hampshire, England

  • Sector:

    IT Support

  • Job type:

    Contract

  • Salary:

    £12.50 - £15.00 per hour

  • Contact:

    Alex McQuade

  • Contact email:

    Alex.Mcquade@morson.com

  • Job ref:

    149686ALX_1536744458

  • Published:

    2 months ago

  • Duration:

    3 Months

  • Expiry date:

    2018-10-10

  • Start date:

    23/09/2018

  • Client:

    #

1st Line, Support, SLA, Incidents, Service, Requests, Escalation, Microsoft, Cisco, Service Desk

1st Line Analyst - IT

-Work within a team of service specialists

-Record and escalate problems

-Develop knowledge and processes for support of new systems/services

-Achieve Service Level Agreements

-Resolve proportion of requests and escalate where necessary

-Reduce impact of service affecting incidents and ensure an appropriate/timely response to all reported issues

-Preferably experienced in a first line role previously